ELISA: my Finnish email server crapped out on me

After three weeks in limbo, I got my wi-fi operating. When I checked my ELISA emails nothing had come in. Not even 'junk'. I called ELISA tech and talked to a nice guy named Kari. He said someone would give me a call-back. It didn't happen. I called the next day and talked to a bunch of different people, including a woman from customer service who made an appointment for the call-back. I waited around for that call-back, but no luck. Finally, on the third day, I talked to Tommi, who promised he was on the job. I got a call from Sami, who sounded like he knew how to attack the problem.

Tech support cheat sheet, from https://xkcd.com/627/

Sami said, at ELISA end everything was working with my emails. He was going to try to get into my machine by remote control. I would have to follow his instructions. Oy vey. I hate this kind of work. Sami was patient. I told him right off the bat I was like a chimp playing with a new toy. I just bang away on my MAC and hope for the best. Eki helps me too. After trying to do what Sami told me, I said my head hurt. But I had a digi-shrink who got my wi-fi working with a little gadget. I'd call him and make an appointment. And I clicked 'date' again to see if something happened. No luck.

The next morning I had a bight -stupid idea: scroll down. Eureka. When something doesn't work, Eki says there's always a way. I sent Tommi and Sami emails telling them what happened. By this time we had become like old pals. Got a message from Tommi. And Sami wrote how happy he and added, the technology doesn't change that much, but it's the people who made his job fun. 'We tech guys are doiks' too.' Well, from this 'doik' to all the nice, patient EISA techies I talked to: a BIG THANKS.

Suggestion to ELISA: improve your call-backs

Source: personal experience

Next week: SEX with a ROBT: get your kicks. Literally.

Note to Eki: Hey, I banged on my MAC for six years and it worked. And it worked. It's not just me.

Note: Mmm... how to put this in polite and simple terms... if "banging on a computer" consists only of using e-mail, writing text and surfing the internet, pretty much every computer will "just work".

It's us users that cause them not to, usually. Like in this case - your computer and Elisa's service worked, all the time. The dysfunctional part was the one behind the keyboard ;-)

PS: i cannot recommend XKCD highly enough, well, at least if you're even a little bit geeky. Here's more on the subject of tech support, from a more advanced user's perspective: https://xkcd.com/806/



CU
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Eki